We conduct client needs and satisfaction assessments to provide insight into the current organization-client relationship.
We review external communication practices to determine how the client is receiving the organization's message.
We review the employee-client relationship to understand if clients view employees as agents/champions of the organization or as "just employees"
We review current customer/client policies to determine if they are inclusive and best practice.
Successful client relationships are built on solid communication practices
The management of the client relationship is paramount to the success of the partnership
Successful client relationships require personalizing the experience for each client and making them feel important
Gaining clients requires successful organization branding strategies
Maintaining clients requires that clients continue to feel like they are the most important aspect of the organization regardless of organization growth, personnel turnover, or other changes
The client must receive an excellent experience during every encounter with the organization