Insight

We conduct client needs and satisfaction assessments to provide insight into the current organization-client relationship.

We review external communication practices to determine how the client is receiving the organization's message.

We review the employee-client relationship to understand if clients view employees as agents/champions of the organization or as "just employees"

We review current customer/client policies to determine if they are inclusive and best practice.

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Guiding Principles

  • Successful client relationships are built on solid communication practices

  • The management of the client relationship is paramount to the success of the partnership

  • Successful client relationships require personalizing the experience for each client and making them feel important

  • Gaining clients requires successful organization branding strategies

  • Maintaining clients requires that clients continue to feel like they are the most important aspect of the organization regardless of organization growth, personnel turnover, or other changes

  • The client must receive an excellent experience during every encounter with the organization

Change

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Based on Insight stage findings, we consult on policy changes if necessary in order to establish more inclusive, client-centered practices.

We develop and deliver customized training for your organization in order to foster employee-client relationships

We make recommendations for client-centered programs and services.

Achieve

We continue to work with our clients well past the change phase in order to provide accountability and guarantee that the organization will achieve success.  

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