Insight
We conduct client needs and satisfaction assessments to provide insight into the current organization-client relationship.
We review external communication practices to determine how the client is receiving the organization's message.
We review the employee-client relationship to understand if clients view employees as agents/champions of the organization or as "just employees"
We review current customer/client policies to determine if they are inclusive and best practice.
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Guiding Principles
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Successful client relationships are built on solid communication practices
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The management of the client relationship is paramount to the success of the partnership
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Successful client relationships require personalizing the experience for each client and making them feel important
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Gaining clients requires successful organization branding strategies
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Maintaining clients requires that clients continue to feel like they are the most important aspect of the organization regardless of organization growth, personnel turnover, or other changes
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The client must receive an excellent experience during every encounter with the organization